Frequently Asked Questions

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Scroll down for some of our frequently asked questions.

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Can I buy tickets on the door?
Tickets are available at the Box Office, but we'd recommend purchasing your tickets online so you don't miss out. We are only able to take payment via card.
What happens when it rains?
All the fun stops! Just kidding. Your session will continue, and if it's really heavy feel free to get cover under our rooftop canopy by the bar until the rain stops. We don’t offer refunds in the event of rain.
What else is there to do on the roof?
In addition to our ticketed games, there are plenty of other free activities on the rooftop, including cornhole, giant jenga, pool table, tabletop curling, table tennis and table football. To top it all off, we're getting a brand new 90s makeover with Pac-Man, Street Fighter II, Space Invaders and way more. On actual arcade machines. Yeah. We didn't think autumn could be this awesome, either. We don't call ourselves #TheUltimatePlayground for nothing...
Can children come on the roof?
Under 18s are welcome on the roof on Saturdays and selected Bank Holidays from 12pm-5pm. Those under 18 must be accompanied by an adult.
Where the heck has Sluggers gone?
London’s only rooftop batting cages aren’t hit or miss... but they’re hibernating for autumn so we can ensure you have the best possible experience on the rooftop (and our balls really aren't happy in the autumn...)!

Watch this space to find out when Sluggers reopens to the public again, and don’t forget to check out our other games at Roof East. From curling and crazy golf to VR foosball and 90s arcade games, there’s plenty to do at #TheUltimatePlayground.
How many players per group are allowed?
Keep an eye out on each game's page for more information about our recommended group sizes and session times.
How do I book tickets?
Please visit the booking page of each individual game, which will explain how to book tickets. You will need to bring your confirmation email on your smartphone (save paper!) or print it out for the box office on arrival at the venue.
Can I get a refund?
All sales are final. Feel free to get in touch via info@sfgclub.com for more information.
My friend can’t make it, can I refund their ticket?
All sales are final and we cannot facilitate refunds. We recommend you get a friend of a friend down instead, or a friend of a friend of a friend!
Can I bring my own food and drink?
We do not allow guests to bring their own food and drinks, however we have plenty of exciting street food and cocktails on offer!

We also provide water as an option at our bar and do not allow outside bottles to be brought in.
How long can I play for?
Keep an eye out on each game's page for more information about our recommended group sizes and session times.
What are the opening times for SFG Club?
Roof East:

Mondays: Closed (Saturday hours on selected Bank Holidays)
Tuesdays: Closed
Wednesdays: Closed
Thursdays - Fridays: Closed
Saturdays: Closed
Sundays: Closed
When should I arrive?
We recommend arriving at least 30 minutes before your game time. Every effort to admit latecomers will be made, but it cannot always be guaranteed.
Can I smoke on the roof?
There are designated smoking areas on the roof.
Why didn’t I hear about you sooner?
I don’t know... where have you been? Stay in touch and don’t lose us!

Our Instagram and Twitter is @_sfgclub and @socialfunandgamesclub on Facebook.
Is there parking?
Yes, Roof East is located directly on top of a car park!

£2 for 1hr
£4 for 2hrs
£5 for 3hrs
£8 for 4hrs
£15 for 6hrs
Whole day - £25
Do I get a discount?
All discounts can be found on our 'Offers & Promotions' page.
Can I private hire your event?
Get in touch with us at info@sfgclub.com for more information about hiring out the rooftop for your event.
What number can I call to get in touch with you?
You can call us at 02076356655 and someone will get back to you.

Our operating hours:
Mon-Fri: 9.00am-6pm
Are dogs allowed?
Unfortunately we cannot allow dogs on the roof.

Contact Us

Roof East Level 8 Car Park Great Eastern Way Stratford London E15 1XE Tel: 020 7635 6655 Toll-free from most providers but please check. General enquiries and game booking enquiries: info@sfgclub.com.

Opening Times (Re-Open On 21st Nov)

Monday
Closed (ex. Bank Holidays)
Tuesday
Open: 17:00-23:00
Wednesday
Open: 17:00-23:00
Thursday
Open: 17:00-23:00
Friday
Open: 17:00-23:00
Saturday
Open: 12:00-23:00
Sunday
Closed
Under 18s permitted on rooftop:
Closed