Frequently Asked Questions

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Scroll down for some of our frequently asked questions.

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Can I buy tickets on the door?
Tickets are available at the Box Office, but we'd recommend purchasing your tickets online so you don't miss out. We are only able to take payment via card.
What is the Early Bird offer?
If you've booked an Early Bird ticket to a game at Roof East, your tickets will state EARLYBIRD on them.

With an early bird ticket, you get a FREE signature cocktail on us! Just be sure to have the email confirmation at hand when checking yourself in at the venue, we'll help you get sorted.

Terms and conditions apply.
What happens when it rains?
All the fun stops! Just kidding. For all games aside from Sluggers batting cages, your session will continue, and if it's really heavy feel free to get cover under our rooftop canopy by the bar until the rain stops. We don’t offer refunds in the event of rain.

Sluggers batting cages policy:

Just like your experience on our rooftop, your health and safety are of utmost importance to us. If the weather conditions are not offering the safest or most ideal gameplay, there may be times when we will be required to close our Sluggers batting cages. An example of this would be wet weather impacting the electrical equipment. On such occasions, we will assess the equipment throughout the day and should we need to close the game, we will aim to contact you at least three hours prior to your booking time as per the SFG Club cancellation policy.

If we contact you with less than three hours’ notice and you arrive on site to find that your game is cancelled, we will happily provide you with a replacement game experience as well as transferring your original Sluggers experience to another night of your choice (subject to availability). Any questions? Get in touch via info@sfgclub.com.
What else is there to do on the roof?
In addition to our ticketed games, there are plenty of other free activities on the rooftop, including cornhole, giant jenga, tabletop curling, table tennis and table football. We don't call ourselves #TheUltimatePlayground for nothing...
Can children come on the roof?
Children are welcome on the roof on Saturdays, Sundays and selected Bank Holidays from 12pm-5pm. All children must be accompanied by an adult.
How many players per group are allowed?
Keep an eye out on each game's page for more information about our recommended group sizes and session times.
How do I book tickets?
Please visit the booking page of each individual game, which will explain how to book tickets. You will need to bring your confirmation email on your smartphone (save paper!) or print it out for the box office on arrival at the venue.
Can I get a refund?
All sales are final. Feel free to get in touch via info@sfgclub.com for more information.
My friend can’t make it, can I refund their ticket?
All sales are final and we cannot facilitate refunds. We recommend you get a friend of a friend down instead, or a friend of a friend of a friend!
Can I bring my own food and drink?
We do not allow guests to bring their own food and drinks, however we have plenty of exciting street food and cocktails on offer!

We also provide water as an option at our bar and do not allow outside bottles to be brought in.
How long can I play for?
Keep an eye out on each game's page for more information about our recommended group sizes and session times.
What are the opening times for SFG Club?
Roof East:

Mondays: Closed (Weekend hours on selected Bank Holidays)
Tuesdays - Fridays: 5pm - 11pm
Saturdays - Sundays: 12 noon - 11pm
When should I arrive?
We recommend arriving at least 30 minutes before your game time. Every effort to admit latecomers will be made, but it cannot always be guaranteed.
Can I smoke on the roof?
There are designated smoking areas on the roof.
Why didn’t I hear about you sooner?
I don’t know... where have you been? Stay in touch and don’t lose us!

Our Instagram and Twitter is @_sfgclub and @socialfunandgamesclub on Facebook.
Is there parking?
Yes, Roof East is located directly on top of a car park!

£2 for 1hr
£4 for 2hrs
£5 for 3hrs
£8 for 4hrs
£15 for 6hrs
Whole day - £25
What are the Peak times?
Peak times are:

Tuesday - Friday: 6pm - 9pm
Saturday: 3pm - 9pm
Do I get a discount?
All discounts can be found on our 'Offers & Promotions' page.
Can I private hire your event?
Get in touch with us at info@sfgclub.com for more information about hiring out the rooftop for your event.
What number can I call to get in touch with you?
You can call us at 02076356655 and someone will get back to you.

Our operating hours:
Mon-Fri: 9.30am-6pm
Sat:11am-7pm
Are dogs allowed?
Unfortunately we cannot allow dogs on the roof.

Contact Us

Roof East Level 8 Car Park Great Eastern Way Stratford London E15 1XE Tel: 020 7635 6655 Toll-free from most providers but please check. General enquiries and game booking enquiries: info@sfgclub.com.

Opening Times

Monday
Closed (ex. Bank Holidays)
Tuesday
5pm - 11pm
Wednesday
5pm - 11pm
Thursday
5pm - 11pm
Friday
5pm - 11pm
Saturday
12pm - 11pm
Sunday
12pm - 11pm